Kalowen service bay with a truck camper under inspection, labeled parts, electrical diagnostics, and a calm after-sales support atmosphere.
Service and after-sales support
Our commitment does not stop at delivery. Our team remains available to support you before, during, and after your purchase.
For warranty questions, parts orders, service needs, or technical follow-up, Kalowen helps collect the right information and move the request forward.
Kalowen warranty
We help identify the camper, the system involved, and the best route for support.
Warranty claim
Share photos, serial information, and a short description so the request can be reviewed clearly.
Order parts
Need a replacement or upgrade? We can help match the part to the camper and its systems.
Standard service process
Contact the selling dealer
The dealer that sold the camper normally remains the first point of contact. The dealer can answer operating questions, perform an initial diagnosis and submit a request to Kalowen.
Provide the required information
The request should include camper identification, a clear description, the circumstances of the problem and relevant photos or videos.
Wait for authorization before repair
No warranty repair should begin without prior authorization from Kalowen, except when immediate action is required for safety or to prevent further damage.
Complete the approved repair
The repair must be completed by the dealer or by a repair facility authorized for the specific work.
Keep requested documents and parts
Kalowen may request post-repair photos, an invoice, a diagnosis or the return of a replaced part.
Warranty
3 years on the camper structure
2 years on the air conditioner, refrigerator, and inverter
1 year on the remaining camper components
Parts are stocked in Quebec when available
Warranty support includes the part and labor from a specialized technician
Warranty frequently asked questions
Ready for the road.
Ready for the road.
Our team is here to help you stay confident before and after delivery.
Contact us